Product warranty
PRECAUTIONS AND USEFUL INFORMATION ABOUT MALLEVO JEWELERY
Plating jewelry made of common metal with 24k gold, rhodium or silver: it is done by galvanic coating of a non-precious base metal, namely copper / zinc (100%), with a layer of precious metal of gold / silver / rhodium of 1 micron.
After intensive wear, the gold and silver coatings will disappear over time or will patina (the case of pure silver 1000 which oxidizes/yellows naturally) necessitating the repetition of technical plating procedures. Rhodium plating is the most resistant and stable over time, but it does not completely exclude the ones mentioned above.
To best protect and extend the life of your jewelry, it is necessary to follow the recommendations below:
a. We recommend you to protect the jewelry from shocks, to gently open bracelets, earrings, necklaces, chains, etc.
b. Jewelery must be taken off before sleeping/showering/swimming, before washing the dishes or before other similar activities in which the jewelery would come into contact with water, detergents, cosmetic and chemical or corrosive products, in order to avoid detaching the mounts (stones semi-precious stones, crystals, beads), the wear of metal parts or those containing other materials, and in order not to change their color and not to damage the layer of precious metal on the surface.
c. Gold-plated/ silver-plated/ rhodium-plated/ copper-plated jewelry loses its luster and even deposits of precious metal if it comes into direct contact with sprays, cosmetic products, petrochemical products, thinners or solvents!
d. Organic materials (pearls, coral, shells, mother-of-pearl, semi-precious stones) as well as products that are enameled (with acrylic paint, epoxy resin or cold enamel) are sensitive to cosmetics, petrochemicals, alcohol, solvents/ diluents/solvents!
e. The necklaces will not be worn while sleeping, to avoid damage or injury.
f. The jewelry shall not be worn during physical contact activities or that result in profuse sweating, in order to avoid scratching the surface layer, ungluing the parts or removing the surface layer of the jewelry.
g. To take care of the jewelry and preserve its shine, we recommend you to use a soft cloth, special for cleaning them and in no case use solvents or chemicals. DO NOT rub! Also, do not use perfume, creams or fixing spray in the vicinity of jewelry.
h.. Do not keep jewelry in the open air in a humid environment, in cardboard boxes, paper or wooden bags - wood, oak in particular, contains an acid that accelerates its yellowing, but only in cotton bags, individually, in a dry place. They are transported only in the related jewelry box.
i. For jewelry models decorated with crystals, glass pearls, zirconium), if they fall, the manufacturer or, as the case may be, the seller will replace them free of charge within a reasonable time, only in situations where this is not attributable to the buyer.
We offer a 30-day guarantee for all jewelry on the site.
Warranty terms and conditions
This warranty certificate certifies that Mallevo products meet the parameters and quality requirements according to the international standards corresponding to the class in which they belong. They benefit from a guarantee under the conditions of compliance with the prescribed rules of use. The commercial warranty period is 30 days from the date of purchase. Products with manufacturing defects will only be exchanged if they have not been worn. The warranty does not cover products that show defects caused by knocks, neglect, wear or improper use that are not related to defects in material or workmanship. According to law 449/2003, art. II paragraph 2, the buyer cannot ask for the replacement of the jewel because of the stones. Any repair to the products within the warranty period will be carried out free of charge or the product will be replaced, under the terms of OG no. 21/1992 revised, if it is confirmed that a defect in material or workmanship was the cause of such damage. If the jewelry cannot be repaired, at the buyer's option, the defective jewelry can be replaced with a similar model.
No guarantee is offered in the case of allergic people (brass, copper, tin, 9k gold, silver below 950) or with other skin conditions, and we do not encourage the wearing of this type of jewelry by people with sensitivities.